1. Our commitment to accessibility

At Connee, we believe that everyone should be able to access, understand and use digital services, regardless of their abilities or the technology they use.

We are committed to improving the accessibility and usability of our website and digital platform. We recognise that accessible digital experiences are particularly important when collecting customer feedback, sharing insights and helping organisations understand the experiences of their customers.

We aim to make our content and services as inclusive as possible, and we will continue to review and improve accessibility as our platform develops.

2. Accessibility standards

We aim to align our website and digital platform with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

These guidelines provide an internationally recognised framework for making digital content more accessible to people with a range of disabilities, including visual, auditory, motor and cognitive impairments.

We will update this statement as accessibility assessments are completed and improvements are made.

3. Accessibility across our platform

Connee aims to make its digital experiences clear, consistent and accessible. Areas we consider include:

  1. Navigation and structure: Clear page layouts, meaningful headings and consistent navigation.
  2. Keyboard accessibility: Enabling users to navigate and interact with relevant content and controls without relying on a mouse.
  3. Screen reader compatibility: Using appropriate page structure, labels and text alternatives to support assistive technologies.
  4. Colour and contrast: Making text, controls and important information distinguishable.
  5. Forms and surveys: Providing clear questions, instructions, field labels and understandable error messages.
  6. Insights and reporting: Presenting information in ways that are understandable and not dependent on colour or visual presentation alone.
  7. Responsive design: Supporting access across different devices, screen sizes and levels of magnification.

These are the areas we aim to support; the extent to which each is currently implemented should be confirmed through testing.

4. Accessibility of customer feedback and insights

We recognise that accessibility matters not only when visiting our website, but also when interacting with digital tools used to collect and interpret customer feedback.

Where applicable to our services, we aim to support accessible feedback experiences by considering the design of surveys, feedback forms and other customer-facing interactions.

We also recognise the importance of presenting insights clearly so that users can understand the information available to them. Where information is presented through charts, graphs or other visualisations, accessible alternatives may be needed to help users interpret the same information.

We will continue to review these experiences and identify opportunities to reduce barriers for customers and platform users.

5. Known accessibility limitations

We are committed to identifying and addressing accessibility barriers as our website and platform evolve and we are always working towards improvements for the website.

Third-party content, integrations and embedded services may also have accessibility limitations outside our direct control. Where relevant, we will seek to understand these limitations and consider suitable alternatives.

6. Reporting an accessibility issue

We welcome feedback from anyone who experiences difficulty using our website or platform.

If you encounter an accessibility barrier, please contact us:

Email: [email protected]
Website: https://connee.uk

Please include, where possible:

  • The page or feature you were using.
  • A description of the accessibility issue.
  • The device, browser or assistive technology you were using, if relevant.

We will review the information provided and consider appropriate steps to resolve the issue or offer an alternative way to access the information or service.

7. Ongoing improvements

Accessibility is an ongoing consideration in the development and improvement of our digital services.

We aim to review accessibility as our website and platform evolve, take account of user feedback, and prioritise improvements that help people access essential information and complete important tasks.

8. Review of this statement

This statement will be reviewed periodically and updated to reflect changes to our services, accessibility assessments and improvements made.

Last reviewed: